Insights, stories and trends
For the future of service

Changing Customer Journeys through AI-Supported Market Research: How GenAI Helps Companies to Better Understand Customer Behaviour

Visual Product Search and Recommendations through AI: How Visual Search Improves the E-Commerce Experience

Content Optimisation and Automation Through GenAI: How E-Commerce Companies Create and Optimise Content on a Large Scale

Data-Driven Decisions in Real Time: Optimising Pricing Strategies and Inventory Management

Conversational Commerce: The Role of AI-Powered Virtual Assistants

Hyper-Personalisation in E-Commerce through GenAI

Hyper-Personalization in E-Commerce – The Key to Effective Pre-Sales Strategies

EU AI Act: What businesses need to consider now

How AI Supports Digital Accessibility

AI-CONIC WOMEN: Nicole Büttner

AI Product Descriptions: Examples and Applications

AI-CONIC WOMEN: Helene Staader