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Today's Innovations, Tomorrow's Realities

Frontnow's blog, the essential resource exploring the latest trends in generative & conversational AI, expert opinion, and groundbreaking developments in the field.

Customer Experience

13.2.2024

Conversational Self-Service: Why AI Is the Key to Smart Ad-Hoc Self-Service

Andreas Klug criticizes traditional online customer portals for neglecting the customer's perspective, and how he believes AI-driven conversational self-service can provide a more effective and efficient solution to the service industry's operational challenges and shifting customer demands.

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